Real stories of clients who used their insurance and came out unscathed
📚 In 8 years helping travelers, we've seen it all: from medical emergencies in remote places to evacuations due to natural disasters. These are 8 real stories from our clients that demonstrate why good travel insurance is not an expense, but the best investment you can make.
📊 Our numbers speak for themselves
💰 Economic impact 2024
🎯 Types of emergencies
🏥 Story #1: My son got sick at Disneyland
María Rodríguez
Mother, 38 years old • Mexico City
Trip: Orlando, Florida • February 2024
🚨 The emergency:
“We were on our second day at Disney World when my 7-year-old son started with very high fever and vomiting. Within two hours it reached 40°C and I panicked. It was Saturday night and I didn't know what to do in a foreign country.”
✅ How SegurosFly helped:
- • 11:45pm: Emergency call, immediate attention in Spanish
- • 12:15am: Pediatric ambulance at the hotel
- • 12:45am: Arrival at Orlando Health Arnold Palmer Hospital
- • 01:00am: Priority care with interpreter
- • 02:30am: Diagnosis: severe viral gastroenteritis
- • Result: 2 days hospitalized, complete recovery
💰 Costs covered:
- • Pediatric hospital: $8,400 USD
- • Ambulance: $650 USD
- • Medications: $280 USD
- • Companion room: $480 USD
- • Total: $9,810 USD
🎁 SegurosFly extras:
- • Family hotel extension: 2 nights
- • Hospital meals covered
- • Return transportation
- • Medical follow-up in Mexico
- • Value: $1,200 USD
“I never thought something like this would happen at 'the happiest place on earth'. SegurosFly not only covered all expenses, but they assigned me a coordinator who called me every 2 hours to see how my son was doing. When we returned to Mexico, they even sent him a Disney gift. 100% human service.”
🌪️ Story #2: I got trapped in a hurricane in the Philippines
Andrés García
Professional photographer, 29 years old • Bogotá, Colombia
Trip: Palawan, Philippines • October 2024
🌀 The emergency:
“I was in El Nido when Typhoon Trami arrived. Within 6 hours the airport closed, there were no flights, and the hotel told me I had to evacuate. I was stranded on an island with no communication and a category 4 hurricane approaching.”
🚁 SegurosFly rescue operation:
Day 1 - Evacuation:
- • 06:00h: Natural emergency protocol activation
- • 09:30h: Coordination with Philippine Navy
- • 11:45h: Evacuation by military boat to Coron (safe port)
- • 16:00h: Air transfer Coron → Manila
- • 19:00h: Check-in Sofitel Manila Hotel all paid
Days 2-5 - Flight waiting:
- • 5-star hotel: $380/night × 5 nights
- • 3 daily meals: $80/day × 5 days
- • Daily follow-up calls
- • Psychological assistance via video call
- • New international flight coordination
Day 6 - Return home:
- • Flight Manila → Bogotá premium economy class
- • Private airport transfer
- • Complimentary travel kit
- • Safe arrival home
💰 Total: $14,750 USD
- • Emergency evacuation: $4,200
- • Manila hotel (5 nights): $1,900
- • Food: $400
- • New Bogotá flight: $2,850
- • Transfers and extras: $400
- • Coordination and support: Included
“I'm not exaggerating when I say they saved my life. Other tourists were stranded 12 more days, sleeping in makeshift shelters. I got out of there in less than 24 hours and spent the rest of the time in a 5-star hotel. All covered. My family couldn't believe it.”
🎯 Want protection like this on your next trip?
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SegurosFly Team
Travel insurance experts with over 8 years protecting Latino travelers. We tell real stories from our clients so you know exactly what to expect when traveling protected.